Terms & Conditions

Our services include but are not limited to:

• Routine air conditioning servicing and cleaning
• Diagnosis and repair of faulty units
• Refrigerant (gas) top-up and leak inspection
• Replacement of parts (filters, PCB boards, motors, capacitors, etc.)
• New unit installation and commissioning
• Dismantling and reinstallation of existing units
• VRV / VRF system installation and maintenance
• Electrical wiring, DB upgrades, and power distribution works

All work is carried out by trained technicians. We reserve the right to decline any job deemed unsafe, beyond economical repair, or outside our scope of expertise.

• All quotes are valid for 7 days from the date of issue unless otherwise stated.
• Quotations are based on information available at the time. If additional issues are discovered during the job, a revised quote will be provided before proceeding.
• Service fees are non-negotiable once work has commenced.
• Prices stated do not include additional travel charges for locations outside our standard service area (Selangor & KL) unless pre-agreed.

• Required Full payment is due upon completion of the service or repair.
• We accept: Cash, Bank Transfer, DuitNow, and e-Wallet (Touch 'n Go, GrabPay).
• For parts ordered in advance, a 50% deposit may be required before ordering.
• Invoices unpaid beyond 3 days after completion may incur a late payment fee of RM20 per day.
• We do not offer credit or deferred payment terms unless a prior written agreement is in place.

• Labour 30 days warranty on all workmanship from the date of service.
• Parts 90 days warranty on replacement parts supplied and installed by us.
• Warranty covers the same fault repaired. It does not cover new or unrelated faults arising after the service.
• Warranty claims must be reported within the warranty period with proof of service (invoice or receipt).

We are not responsible for any faults, damage, or failures that existed prior to our service visit. This includes but is not limited to:

• Internal corrosion, rust, or blockages not visible at time of service
• Wiring or electrical issues not related to the repair performed
• Structural damage to walls, piping, or drainage pre-existing our work
• Manufacturer defects on parts not supplied by us

Our technician will document and inform you of any pre-existing issues discovered during the visit. Additional repair work will only proceed upon your approval and a revised quote.

• Gas top-up is a temporary measure and does not fix the root cause if a refrigerant leak is present.
• We strongly recommend a leak test prior to any gas top-up. If the customer declines a leak test, we are not liable for gas depletion after the service.
• We cannot guarantee how long gas will last if the unit has an undetected or unrepaired leak.
• Refrigerant type and quantity will be stated on the invoice. We are not liable for issues arising from incompatible refrigerant used by a third party after our service.

For air conditioning units aged 5 years or older, the following conditions apply:

• We cannot guarantee that a repair will fully resolve all issues, as aged units may have multiple underlying faults.
• Repairs carried out on old units do not carry the same warranty expectation as newer units.
• We may advise replacement rather than repair if, in our professional opinion, the unit is beyond economical repair (BER).
• We are not liable for subsequent breakdowns in other components of an aged unit following our repair.

Warranty does not cover damage or malfunction caused by:

• Power surges, lightning strikes, or electrical supply issues
• Water ingress, flooding, or fire damage
• Pest infestation (ants, insects, rodents) causing damage to components
• Customer neglect — e.g. failure to clean filters regularly as advised
• Improper use of the unit contrary to manufacturer guidelines
• Physical damage or mishandling after our visit
• Modifications made by the customer or a third-party technician

• Free One (1) free callback within the warranty period for the same fault repaired.
• Chargeable Revisits for a new or unrelated fault will incur a standard call-out fee of RM30–RM50 plus parts and labour where applicable.
• Callback appointments are subject to technician availability and will be scheduled within 3 working days of the request.
• Free callbacks do not apply if the warranty has been voided (see Section 4 & 8).

Our technicians may take before and after photographs of the unit during every visit. These photos are used strictly for:

• Internal job records and quality control
• Warranty and dispute resolution purposes
• Evidence of the unit's condition at the time of service

Photos will not be shared publicly without the customer's consent. By engaging our services, you agree to this documentation practice.

The customer is responsible for:

• Providing safe and reasonable access to the unit and work area
• Ensuring electrical supply is available and safe at the point of service
• Disclosing any known history of faults, repairs, or modifications to the unit
• Following post-service care advice provided by our technician (e.g. filter cleaning schedule)
• Ensuring someone authorised is present at the premises during the service visit

Failure to meet these responsibilities may affect the quality of service and the validity of any warranty provided.

• Our total liability for any claim arising from our services is limited to the amount paid for that specific service.
• We are not liable for any indirect, consequential, or secondary losses including but not limited to: loss of comfort, loss of business, or damage to goods stored in a room where the aircond unit failed.
• We are not responsible for damage to walls, ceilings, or property caused by pre-existing pipe, drain, or installation issues not attributable to our work.
• These terms do not affect your rights under Malaysian consumer protection laws.

This section explains how RY Lim Electrical & Aircond Engineering Sdn Bhd collects, uses, and protects personal data submitted through this website, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

• What we collect: When you submit an enquiry, request a quotation, or contact us via WhatsApp or the website form, we collect your name, phone number, email address, and any site/address details you provide.
• Why we collect it: Solely to respond to your enquiry, provide a quotation, schedule and carry out services, and follow up on completed work (e.g. maintenance reminders, review requests).
• How it's stored: Enquiries are received via WhatsApp and email. We do not sell, rent, or share your personal data with third parties for marketing purposes.
• Retention: Customer contact and job details are retained for as long as reasonably necessary for warranty, accounting, and service history purposes.
• Your rights: You may request access to, correction of, or deletion of your personal data held by us at any time by contacting us using the details below.
• Cookies: This website does not use tracking cookies beyond standard analytics (e.g. Google Ads conversion tracking) used to measure enquiry performance.