Frequently Asked Questions

Installation starts from RM300–RM500 for a standard 1.0HP split unit, including bracket and standard wiring. Larger units, VRV/VRF systems, or commercial projects are quoted separately.

一般1.0匹分体式冷气安装费用约RM300–RM500，包含支架及标准配线。商业项目及VRV/VRF系统另行报价。提供免费上门勘察报价 — 致电或WhatsApp 011-1114 4946。

Yes — we charge a small checking fee for an on-site diagnosis, and it is not deducted from the repair. This keeps our diagnosis honest and independent: we're paid to find the real problem, not to upsell a repair you may not need. You'll always get a clear, separate quotation before any repair begins — no surprises.

是的，上门诊断会收取一笔小额检查费，而且这笔费用不会从维修费中扣除。这样能确保诊断是独立、诚实的——我们是为了找出真正的问题，而不是推销你未必需要的维修。任何维修开始前，你都会先收到清楚、独立的报价，绝无隐藏收费。

We service all major brands including: Daikin, Midea, Panasonic, Samsung, LG, York, Carrier, Mitsubishi, Acson, Haier, Gree, and more. Covers installation, scheduled servicing, repair, and gas top-up.

我们维修所有主要品牌，包括大金、美的、松下、三星、LG等。如不确定您的型号，欢迎联系我们。

Yes — we specialise in VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) system design and installation for commercial offices, retail spaces, and industrial buildings in Selangor and KL.

是的，我们专业安装VRV/VRF变冷媒流量系统，适用于商业办公楼、零售空间及工业建筑。欢迎联系索取免费报价。

Yes — beyond aircond, we provide full electrical services: residential and commercial wiring, DB (distribution board) upgrades, lighting and socket installation, and industrial electrical projects across Selangor & KL.

是的，除了冷气工程，我们也提供全套电气服务：住宅及商业配线、DB配电箱升级、灯具及插座安装，覆盖雪兰莪及吉隆坡全区。

Based in Damansara Perdana, Petaling Jaya, we cover all of Selangor and KL including: Subang Jaya, Shah Alam, Klang, Puchong, Cheras, Ampang, Mont Kiara, Bangsar, Damansara, Kepong, Setapak, and surrounding areas.

总部位于达曼沙拉柏达纳（八打灵再也），覆盖雪兰莪及吉隆坡全区，包括梳邦再也、莎阿南、巴生、蒲种、蕉赖、安邦、孟加拉路、班莎、达曼沙拉、甲洞、设打煞等地。

Every 3–6 months depending on usage. Servicing includes filter cleaning, gas level check, drain inspection, and performance testing. Poorly maintained air conditioners can experience reduced airflow and cooling efficiency, causing the system to work harder and potentially increasing energy consumption.

建议每3–6个月保养一次，视使用频率而定。我们提供住宅及商业定期保养配套，欢迎联系询问。

A good rule of thumb: if your unit is over 8–10 years old and the repair costs more than about half the price of a new one, replacing is usually the smarter long-term choice — newer inverter units also use far less electricity. If it's younger and the fault is minor, repair makes sense. We give you an honest recommendation based on the unit's age, condition, and running cost — not just whatever earns us more.

一个简单的判断：如果冷气已用超过8–10年，而维修费超过新机价格的一半左右，通常换新机更划算——新款变频（inverter）机也省很多电。如果机器还新、故障不大，维修就值得。我们会根据机器的年份、状况和耗电量给你诚实建议，而不是哪个赚得多就推荐哪个。

Important to know first: aircond gas (refrigerant) is not a fuel that runs out. In a sealed system it should last for years. If your unit is low on gas, it almost always means there's a leak in the piping or coil. Simply topping up is only a temporary fix — the gas leaks out again, often within weeks, and you pay again. Our way: we do a proper pressure test to find and repair the leak first, then recharge to the correct amount — so you don't pay twice.

首先要知道：冷气的雪种（gas）不会像燃料一样用完，在密封系统里应该可以用很多年。如果缺gas，几乎肯定是铜管或散热器某处漏了。单纯补gas只是暂时解决——过几个星期又会漏完，等于白花钱。我们的做法：先做压力测试找出并修好漏点，再补充到正确的雪种量，让你不必付两次钱。

Water dripping from the indoor unit is usually a drainage problem, not a gas problem. Common causes: a blocked or dirty drain pipe (dust and algae), a drain line installed at the wrong slope, a dirty coil that ices up and overflows when it melts, or a faulty drain pump. A proper service clears the drain and checks the gradient. If it keeps coming back, the drain routing may need correcting.

室内机滴水通常是排水问题，而不是缺gas。常见原因：排水管堵塞或积藏灰尘、青苔；排水管斜度不对；散热片太脏结冰、融化后溢出；或水泵故障。正规保养会疏通排水管并检查斜度。如果一直重复漏水，可能需要重新调整排水走向。

There are several possible causes, and the honest answer is it needs a proper diagnosis, not a guess: a dirty filter or coil blocking airflow, low refrigerant from a leak, a dirty outdoor unit, a failing compressor, or a fan/capacitor fault. Topping up gas or "just cleaning" without diagnosing often wastes your money. We check the real cause first, then quote the repair.

原因有很多，老实说需要正规诊断，而不是猜测：滤网或散热片太脏挡住风流、漏gas导致雪种不足、室外机太脏、压缩机老化，或风扇/电容故障。没诊断就补gas或「随便洗一洗」，往往是浪费钱。我们会先找出真正原因，再报维修价。

A struggling aircond is one of the biggest hidden causes of high bills. A dirty filter or coil forces it to work harder; low refrigerant from a leak makes it run non-stop without cooling; an oversized or old non-inverter unit draws far more power. Regular servicing and fixing leaks can cut aircond running cost noticeably. If your bill jumped suddenly, it's worth a check.

冷气「带病运作」是电费飙高最常见的隐藏原因。滤网或散热片太脏会让机器更吃力；漏gas会让它一直运转却不够冷；机型太大或很旧的非变频机也特别耗电。定期保养和修好漏点，能明显降低耗电。如果电费突然暴涨，值得检查一下。

A musty or sour smell usually means mould and bacteria have built up on the coil and drain — a chemical wash is the proper fix, not just air freshener. Noise can come from a dirty blower wheel, loose panels, worn fan bearings, or the outdoor compressor. Both are worth checking early — they often point to a unit that's overdue for service.

发霉或酸臭味通常是散热片和排水盘积藏了霉菌和细菌——正确做法是做化学清洗（chemical wash），而不是喷空气清新剂。噪音可能来自风轮太脏、面板松动、风扇轴承磨损或室外压缩机。两者都建议及早检查，往往代表冷气太久没保养了。

Before you call, a few quick checks often solve it:

1. Remote setting — make sure it's on COOL mode (snowflake icon), temperature set low (22–24°C), and fan on high. It's easy to leave it on FAN or DRY mode by mistake.
2. Airflow — check the indoor unit is actually blowing air. If there's no air at all, the fan or filter may be blocked.
3. Give it 5–10 minutes — a unit that's been off needs a little time to cool the room.
4. Check the outdoor unit — is its fan spinning? Warm air blowing out of the outdoor unit is normal (that's it removing heat). If the outdoor unit isn't running at all, that points to a power, capacitor, or compressor issue.
5. Clean the filter — a dirty filter is the most common cause of weak cooling. Slide it out and rinse it.

If it's still not cold after these, stop there — it likely needs a proper diagnosis (often low refrigerant from a leak, or an electrical fault). Please don't add gas or open the unit yourself. WhatsApp us and we'll check it properly.

This self-check is general guidance only and not a substitute for professional inspection. Electrical and refrigerant work should only be carried out by a qualified technician.  此自检仅供一般参考，不能替代专业检查。电路及冷媒相关工作应由合格技术人员进行。

打电话之前，先做几个简单检查，往往就能解决：

1. 遥控设定——确认是「制冷 COOL」模式（雪花图标），温度调低（22–24°C），风速开高。很多时候是不小心调到了「送风 FAN」或「抽湿 DRY」模式。
2. 出风——检查室内机是否有出风。如果完全没风，可能是风扇或滤网堵住了。
3. 等 5–10 分钟——刚开机的冷气需要一点时间才能把房间降温。
4. 检查室外机——室外机的风扇有没有转？室外机吹出热风是正常的（那是在排热）。如果室外机完全没运转，可能是电源、电容或压缩机的问题。
5. 清洗滤网——滤网太脏是冷气不够冷最常见的原因。拆下来冲洗一下。

如果做完这些还是不冷，就先停手——多半需要专业诊断（通常是漏 gas 导致雪种不足，或电路故障）。请不要自己补 gas 或拆开机器。WhatsApp 联系我们，我们会帮你正确检查。